Refund policy

 

At STELLAR, we want you to feel confident exploring our universe.

If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, items must be:

  • Unworn and unused

  • In their original condition

  • Returned with original packaging when possible

Free Returns

We provide free return shipping for eligible returns.

Once your return request is approved, return instructions will be provided.

Refunds

After your returned item is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used during checkout.

Depending on your payment provider, refunds may take 5–10 business days to appear.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery through our Contact page.

Please include:

  • Order number

  • Description of the issue

  • Photos of the item and packaging

We will review the issue and provide a replacement or refund when appropriate.

Exchanges

If you would like a different size or item, please contact us through our Contact page and we will help determine the best solution.

Contact

For returns, refunds, exchanges, or shipping questions, please use our Contact page:

https://shopstellarverse.com/pages/contact

Thank you for supporting STELLAR.